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Privacy & Cookie Policy 
 

Privacy Policy
Ricki Tyler Smith – Trauma Recovery Simplified

Data Controller: Ricki Smith

ICO Registration Number: ZC231404

Last Updated: 23 August 2026

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1. Introduction
Your privacy is of the utmost importance to me. This policy outlines how I, Ricki Smith, collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR).

As your therapist, I am the "Data Controller" for your personal information. This means I am responsible for deciding how your data is held and used. My contact details are provided at the end of this policy.

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2. What Personal Data Do I Collect?

To provide you with a safe and effective therapeutic service, I need to collect and process the following information:

  • Personal Identification Data: Your full name, date of birth, postal address, email address, and telephone number.

  • Next of Kin / Emergency Contact Details: Name and contact number for a person you nominate.

  • GP Details: The name and address of your General Practitioner.

  • Special Category Data: This is sensitive information related to your health and well-being. This includes:

    • Current and past physical and mental health history.

    • Information about your personal, social, and family life.

    • Confidential notes from our therapy sessions.

    • Information related to any referrals or reports.
       

3. How I Collect Your Data

I collect your data directly from you when you:

  • Make an initial enquiry via phone, email, or my website contact form.

  • Complete my registration or intake form.

  • Engage in our initial consultation and subsequent therapy sessions.
     

4. Lawful Basis For Processing Your Data

My lawful basis for processing your data under UK GDPR is:

  • For Personal Identification Data: Contractual Necessity. I need this information to fulfil the therapeutic agreement we have, such as arranging appointments and managing payments.

  • For Special Category Data (Health Data): The processing is "necessary for the purposes of the provision of health or social care or treatment" (Article 9(2)(h) of UK GDPR). Your data is used solely for the purpose of providing you with a therapeutic service.
     

5. How I Use and Store Your Data

  • Use of Data: Your data is used to provide therapy, maintain records of our sessions, support my clinical supervision, and for safeguarding purposes. I will only use your data for the purposes for which it was collected.

  • Data Storage and Security: I take the security of your data very seriously.

    • Handwritten session notes are stored in a locked, secure filing cabinet.

    • Digital information (such as emails and contact details) is stored on password-protected and encrypted devices.

    • Any communication via text message or email will be for administrative purposes only (e.g., appointment scheduling) unless we have explicitly agreed otherwise.

  • Data Retention: In line with guidance from my professional body and my indemnity insurance provider, I am required to keep your session notes and personal data for 7 years after our therapy has ended. For clients under 18, records will be kept for 7 years after they reach the age of 18. After this period, all your data will be securely and permanently destroyed.
     

6. Sharing Your Data and Confidentiality

Everything you discuss with me is confidential. I will not share your personal data with any third party without your explicit consent, except where required by law or professional ethics. The limits of confidentiality are:

  • Clinical Supervision: I discuss my work with a clinical supervisor to ensure I am working ethically and effectively. During these sessions, your identity is kept anonymous.

  • Risk of Harm: If I believe you or someone else is at risk of serious harm, I may need to break confidentiality by contacting your GP, emergency services, or another relevant authority. I will always endeavour to discuss this with you first.

  • Legal Obligation: If I am subpoenaed or ordered by a court of law, or if there is a legal requirement such as a disclosure of terrorism or money laundering, I must share relevant information.

  • Child Protection: If you disclose information that suggests a child is at risk of harm, I am legally obligated to report this to the appropriate authorities.
     

7. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data. These include:

  • The right to be informed: To know how your data is being used (which is the purpose of this policy).

  • The right of access: To request a copy of the personal information I hold about you.

  • The right to rectification: To request that I correct any inaccurate or incomplete data.

  • The right to erasure: To request that your data is deleted. (Please note there may be legal and professional limitations to this right in the context of clinical records).

  • The right to restrict processing: To request that I limit the way I use your data.

  • The right to object to processing: To object to me processing your data.

  • The right to data portability: To request that I transfer your data to another organisation.

To exercise any of these rights, please contact me using the details below. I will respond to your request within one month.
 

8. How To Make A Complaint

If you are unhappy with how I have handled your personal data, please contact me first to discuss your concerns. If you are not satisfied with my response, you have the right to lodge a complaint with the supervisory authority in the UK, which is the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO) Website: https://www.ico.org.uk Telephone: 0303 123 1113

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9. Changes To This Privacy Policy

This policy is reviewed regularly and was last updated on the date shown at the top. Any changes will be posted on my website, and I will inform you of significant changes directly.
 

10. How To Contact Me

If you have any questions about this privacy policy or the information I hold about you, please contact me:

  • Name: Ricki Tyler Smith

  • Company: Recover From Trauma Ltd Trading as 'Ricki Tyler Smith' – Trauma Recovery Simplified.

  • Registered Office Address: 22 Hamlet Street, Bracknell, Berkshire, RG42 3EF 

  • Email: info@recoverfromtrauma.co.uk

  • Phone: 07407 726 001

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Cookie Policy

Last Updated: 23 August 2026
 

1. Introduction

This Cookie Policy explains how Ricki Tyler Smith – Trauma Recovery Simplified ("we", "us", "our") uses cookies and similar technologies on our website, www.RecoverFromTrauma.co.uk (the "Website"). We are committed to protecting your privacy and being transparent about how we collect and use data.

This policy should be read alongside our Privacy Policy.
 

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help the website recognise your device and remember information about your visit, such as your preferences. This helps us provide you with a good experience when you browse our Website and also allows us to improve our site.
 

3. Your Consent for Cookies

When you visit our Website for the first time, a cookie consent banner will appear. Under UK law, we need your explicit consent to place any cookies on your device, except for those that are Strictly Necessary for the Website to function.

We will not set any Performance, Functionality, or Targeting cookies unless you give us your consent to do so.

You can manage your preferences and withdraw your consent at any time through the cookie banner.
 

4. Types of Cookies We Use

We use the following categories of cookies on our Website:

  • Strictly Necessary Cookies: These cookies are essential for the operation of our Website. They include, for example, cookies that enable security features on our contact forms or ensure the website content loads correctly. These cookies do not require your consent.

  • Performance (or Analytical) Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous.

  • Functionality Cookies: These are used to recognise you when you return to our Website. This enables us to remember your preferences (for example, your choice to accept our cookie policy).

  • Targeting (or Advertising) Cookies: These cookies may be set through our site by our advertising partners (e.g., Meta/Facebook, Google). They may be used to build a profile of your interests and show you relevant information about our therapy services on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.
     

5. Cookies We Use 

For full details of all cookies used on the website please refer to the cookie banner for complete details.​


6. How to Manage Cookies in Your Browser

In addition to our consent management tool, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Please note that if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
 

7. Changes to This Cookie Policy

We may update this policy from time to time. We encourage you to review this policy periodically to stay informed about our use of cookies. This policy was last updated on the date shown at the top.
 

8. Contact Us

If you have any questions about this Cookie Policy, please contact us:

  • Name: Ricki Tyler Smith

  • Company: Recover From Trauma Ltd Trading as 'Ricki Tyler Smith' – Trauma Recovery Simplified.

  • Registered Office Address: 22 Hamlet Street, Bracknell, Berkshire, RG42 3EF 

  • Email: info@recoverfromtrauma.co.uk

  • Phone: 07407 726 001

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